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For advice about planning a visit please contact us on 020 7942 4777 or email us.

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Booking terms




Admission to the Museum is free but charges apply for some activities. 

For charged activities the following booking terms apply: 

  • If you need to reduce numbers or cancel your booking for any charged activities listed on your Visit Confirmation Letter you must tell us in writing at least 14 days before the date of your visit.
  • We cannot accept cancellations or reductions in numbers within 14 days of your visit date and your school/organisation will be required to pay the full cost of the places shown on your Visit Confirmation Letter even if fewer people come on the day, you are delayed and miss your event, or your group does not come to the Museum at all.
  • You can increase numbers for a charged activity at any time provided places are still available.

If you are collecting monies from pupils/attendees please allow enough time to tell us about any changes in numbers.

Late arrivals

Please ensure your travel arrangements to and from the Museum allow you to arrive in good time for any charged events.

If you are running late please let us know so we can try to re-jig your itinerary. This is not always possible and you remain liable for the cost if you miss a charged event.

What happens if the Museum cancels an event?

Very occasionally we need to cancel charged activities due to unforeseen circumstances. If this happens we will contact you as soon as we can to offer alternatives where possible. If you have already paid and you cannot take up our suggested alternatives we will give a full refund.

Some charged activities require a minimum audience size. If we do not receive sufficient bookings for the event to go ahead we will contact you as soon as possible to tell you. We will offer you an alternative date or activity where feasible. If you have already paid and you cannot take up our suggested alternatives we will give a full refund.