Museum floor plans are located throughout the Museum, along with digital displays that show times and details of events taking place throughout the day. Museum staff are on hand to offer assistance and can also provide help with the lifts for groups of visitors.
To help plan your visit, further information can be obtained by telephoning the following numbers (available Mondays to Fridays 09.30 to 17.00):
Enquiry Line: +44 (0)20 7942 4000
Educational group visits: +44 (0)20 7942 4777
Minicom line: +44 (0)20 7942 4445
Please be aware that there is currently no step-free access to the mezzanine level in Making the Modern World. This is due to an ongoing technical fault and we are working hard to rectify the issue. We apologise for any inconvenience.
The Museum is fully wheelchair accessible. A limited number of adult and child wheelchairs are available and may either be booked in advance by telephoning 0870 870 4868 or borrowed on the day by asking a member of staff at the Information Desk. The Science Museum would like to thank Goldman Sachs for its support of the innovative Trekinetic wheelchairs.
All lifts in the Museum are wheelchair accessible and have audio announcements. The majority of Museum lifts have Braille labeling on the buttons.
Wheelchair-accessible toilets are available on all levels of the Museum. They are also available on all levels of the Wellcome Wing. Please refer to the Museum map or the touchscreen information terminals for positions.
Baby changing facilities
Wheelchair-accessible baby changing facilities are available in the following areas:
- Level 1 (access via Lift A)
- Level 1 (by the Garden gallery- Access via Lift D)
- Level 0 (by the Exploring Space gallery)
- Level 2 (by Mathematics: The Winton Gallery and by the Energy Gallery)
Induction loops and infrared systems
We are currently updating our induction loop system at all our information and ticket desks. We apologise for any inconvenience this may cause.
The IMAX 3D Theatre is equipped with an infrared system. Headsets are available on request. Induction loops are fitted throughout the galleries at specific exhibits and are clearly signed.
Tactile map booklets are available at both entrances to the Information Age gallery. Braille labels have been installed alongside tactile objects in Information Age and Who Am I? galleries.
Large print gallery books
Large print gallery books are available at the entrances of the Information Age, Mathematics the Winton Gallery and Who Am I?.
Audio descriptions of a selection of objects are available to listen to on the Audio Description page.
A small number of disabled parking spaces are available outside the Museum on Exhibition Road. Blue Badge holders may park in these spaces for four hours between 08.30 and 18.30. These spaces are controlled by the council rather than the Museum and cannot be booked in advance. For more information please see the Royal Borough of Kensington and Chelsea's website.
There is a cloakroom located on the ground floor in the Pendulum stairs area, beyond the Red Mill Engine.
Coats, jackets, other clothing, umbrellas, folded prams/buggies, scooters: £1 per item.
Small bags: £2 per item.
Suitcases, unfolded prams/buggies: £4 per item.
Places to eat
- The Energy Café is located in the Energy Hall on Level 0. It is a self-service café with moveable seats, some of which have backs and arms.
- Deep Blue Café is located on the ground floor of the Wellcome Wing and provides waiter service. If you have specific dietary requirements, please call the Enquiry Line in advance of your visit so that we can help to cater for your visit (this service is only available at the Deep Blue Café).
- The Media Space Café is located on Level 2 and serves hot and cold food throughout the day.
- The Shake Bar is located on Level 3 and serves light snacks and hot and cold drinks.
- The Eat Drink Shop is located on Level -1 and provides hot and cold snacks.
If you would like to book a table in either the Energy Café or the Deep Blue Café please call the Enquiry Line in advance of your visit.
Picnic areas are located on Level -1 by the Garden gallery and on Level 3 by Wonderlab: The Statoil Gallery.
Allergy information is provided on food packaging and on menus.
Check the opening times for each of our cafés
There is a rolling programme of temporary exhibitions, if you require further information please contact the Enquiry Line.
The Science Museum has a number of interactive galleries in which visitors are encouraged to interact with the exhibits through vision, sound and cognitive ability. These galleries include The Garden on Level -1, Pattern Pod on Level 0, Energy on Level 2 and are free of charge. Wonderlab: The Statoil Gallery is located on Level 3. Disabled visitors receive concessionary prices for this gallery.
Most of these areas are staffed by Explainers - our professional science communicators who provide personal guidance, explanations and demonstrations on gallery. These galleries can sometimes become very crowded and visitors with additional needs are advised to contact our Enquiry Line or our Education Bookings before their visit. All interactive galleries are marked by a hands-on symbol on the map.
IMAX 3D Theatre
Disabled visitors receive concessionary prices for the IMAX 3D Theatre and an enabler/support person is eligible for free entry.
Lift access is available to both the front and the rear of the IMAX 3D Theatre. For access to the IMAX visitors should make their way to the IMAX Ticket Desk on the Ground floor of the Wellcome Wing, where staff will be happy to assist. An accessible toilet is provided at the rear of the cinema.
There are four permanent wheelchair spaces in the cinema which are located in two areas. However, the seating can be adjusted to accommodate further wheelchairs. This requires 48 hours notice, so if you are planning to visit in a group/party please contact the Enquiry Line in advance to book seating. Guide dogs are welcome in the cinema.
Please note that the IMAX experience is immersive and can be overwhelming as it contains loud sounds, high visual stimulation and sudden perceived movements.
Fly Zone and simulators
Disabled visitors receive concessionary pricing on all simulators and an enabler/support person is eligible for free entry.
Red Arrows 3D is accessible for those limited to wheelchairs, however due to manufacturer design you will not be able to access the moving theatre seats. All other simulators are accessed via steps and do not accommodate wheelchairs, due to manufacturer design.
Please note that experiences within Fly Zone are immersive and can be overwhelming as they contain loud sounds, high visual stimulation and sudden movements. In addition, there are specific restrictions which apply to each simulator – if you require more information please contact us on +44 (0)20 7942 4000.
Early Birds and Night Owls events
The Science Museum presents Early Birds and Night Owls, an experience for families with members who have an Autistic Spectrum Condition (ASC) and for young adults who have an ASC. For Early Birds, the Museum opens on selected dates from 8.30 so that families can come along and enjoy the Museum free from the hustle and bustle of the general public. The Museum also opens from 18.30–21.30 on Night Owls evenings, which are exclusively for young adults with an ASC.
For any questions email firstname.lastname@example.org
British Sign Language events
On the first Saturday of every month and during the holidays we have SIGNtific, our Deaf-led family events with voiceover interpreters, suitable for deaf and hearing audiences.
On the last Wednesday of each month adults are welcome into the museum for an evening of fun. We always have BSL events - see our Lates page for details
Events for visually impaired and blind visitors
The next VIscovery event for visitors who are partially sighted or blind will be taking place on the 20th of May.
Audio-described tour of Information Age
Join one of our Volunteer Tour Guides on a journey through history. Available in Information Age gallery on Level 2 and in Flight gallery on Level 3, these tours are recommended for blind and partially sighted adults. To book a place or for more information please ring our call centre on 020 7942 4000.
Find out about upcoming audio-described object handling sessions in the Information Age gallery.