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To visit book your free tickets now. Education groups can request a visit here.

Booking terms and payment – home educating visit

Admission to the Museum is free but charges apply for some activities. 

Home educating families are able to request discounted education tickets for visits on weekdays during term time. The discounted education tickets are subject to the following terms and conditions.

Booking terms

When you request a visit we will send a confirmation email showing your visit itinerary and the costs for any charged activities that you have asked us to include. 

If you request your visit over the phone payment is due at the time of booking so please have your payment card to hand.

If you request your visit via the online form we will call you to take card payment. Our number will show as 033 0058 0058. If you are not available we will send an email requesting you call us as oon as possible to make your payment.

if you have not made payment before your visit we will cancel your tickets.

You can make changes to your booking or cancel it completely by telling us in writing at least 28 days before the visit date. Changes and cancellations should be emailed to us at We will confirm the amendments by email.

There are no refunds if you cancel your booking within 28 working days of the visit date or you not attend on the visit day.

If you are requesting a visit within 28 days of the visit date you will not be able to change or amend your booking and we cannot give refunds.

We cannot give refunds if fewer people come on the day, or you are delayed and miss your event, or you do not come to the museum at all. 

You can increase numbers for charged activities at any time, provided places are still available. Please request changes in writing to We will send a revised confirmation and you must pay for additional tickets at the time of booking.


Part of the Science Museum Group