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We aim to reply within 10 working days of receipt of your feedback. If for any reason it is not possible to reply within that timeframe, we will keep you informed. 

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Your information will be processed for administration, marketing and charitable purposes in accordance with our Privacy Policy, the General Data Protection Regulation (GDPR) and any related data protection laws applicable in the UK. We will not share your personal details without your consent nor email you about our events, fundraising and activities unless you choose to hear from us. If you have any questions regarding the use of your data, please read our Privacy Policy or email us at data.protection@sciencemuseum.ac.uk. The Science Museum is part of the Science Museum Group.