To help you plan your visit, here you can find information about all our facilities and who to contact if you need to know more.
Museum floor plans are located throughout the museum, along with digital displays that show times and details of events taking place throughout the day.
Museum staff are on hand to offer assistance, and can also provide help with the lifts for groups of visitors.
To help plan your visit, further information can be obtained by calling the following numbers (available Mondays to Fridays 09.30–17.00):
Enquiry line: +44 (0)20 7942 4000
Educational group visits: +44 (0)20 7942 4777
Minicom line: +44 (0)20 7942 4445
Please be aware that there is currently no step-free access to the mezzanine level in Making the Modern World. This is due to an ongoing technical fault and we are working hard to rectify the issue. We apologise for any inconvenience.
A small number of disabled parking spaces are available outside the museum on Exhibition Road. Blue Badge holders may park in these spaces for four hours between 08.30 and 18.30. These spaces are controlled by the council rather than the museum, and cannot be booked in advance.
For more information, please see the Royal Borough of Kensington and Chelsea’s website.
All lifts in the museum are wheelchair accessible.
Toilets and baby changing
Wheelchair-accessible toilets are available on all levels of the museum and on all levels of the Wellcome Wing. Please refer to the museum map or the touchscreen information terminals for positions.
Wheelchair-accessible baby changing facilities are available in the following areas:
- Level -1: access via Lift A
- Level -1, next to The Garden: access via Lift D
- Level 0, next to the Exploring Space gallery
- Level 2, next to Mathematics: The Winton Gallery and next to the Energy gallery
Borrow a wheelchair
A limited number of adult and child wheelchairs are available. You can book a wheelchair in advance by calling 0207 942 4000. You can also borrow a wheelchair on the day by asking a member of staff at the Information Desk.
On 4 May 2019 from 8.00 to 17.00, a Mobiloo (pop-up Changing Places facility) will be available with hoist, adult sized changing bench and all else you’d expect to find in a fully accessible toilet.
On 4 May, this will be parked on Imperial College Road, and can be accessed before you enter the museum. Please note that there are no hoist facilities available in the museum apart from on this date.
D/deaf and hard of hearing visitors
The majority of videos throughout the museum have subtitles.
British Sign Language events
In the coming months our SIGNtific programme will be entering an exciting new phase of development, incorporating new technologies and creating even more inclusive events for families with members who are d/Deaf, hard of hearing or who use cochlear implants.
Induction loops are fitted at all ticket and information desks. They can also be found in the Hans Rausing Lecture Theatre on Level 0 and in the showspace of Wonderlab: The Equinor Gallery on Level 3.
The IMAX 3D theatre is equipped with an infrared system. Headsets are available on request. Induction loops are fitted throughout the galleries at specific exhibits and are clearly signed.
Information Age gallery
British Sign Language (BSL) interpretation has been incorporated into selected gallery films at the Information Age gallery. It is also a primary communication method within the Exchange network zone within the gallery.
Induction loops are incorporated into most audio exhibits in Information Age, including all zone art installation rooms. All audio exhibits in Information Age have subtitles or accompanying transcripts available.
Blind and partially sighted visitors
All lifts in the museum have audio announcements. The majority of lifts also have Braille labelling on the buttons.
Audio descriptions of a selection of objects are available to listen to on the Audio Description page.
Guide dogs are welcome to the museum and the IMAX 3D theatre.
Accessible events for visitors who are blind or partially sighted
- You can take an audio-described tour, led by one of our Volunteer Tour Guides, of the Information Age gallery on Level 2. This tour is recommended for blind and partially sighted adults. To book a place or for more information, please contact our call centre on 020 7942 4000.
- VIscovery days enable families with members who are visually impaired, partially sighted or blind to enjoy events around the Museum that are specially designed for them. Find out more.
- We hold audio-described object handling sessions in the Information Age gallery every month. Find out more.
Information Age gallery
Seven touchable objects are located around the Information Age gallery, one in each zone. They are accompanied by large print and Braille labels. Tactile cane detector markers are incorporated into the floor to help highlight hazards.
Tactile maps are available at the entrances of the gallery. If you would like to be sent a copy of the tactile map and an accompanying audio description for the gallery in advance, please contact our enquiry line on 020 7942 4000.
Our Audio-Eyes app is available for free download for iOS. It provides audio-only descriptions of more than 60 exhibits, including key objects and tactile displays, and enables you to roam freely through the gallery.
Throughout the gallery there is a selection of audio-based exhibits accessed via speakers and headphones.
Families with members with Autistic Spectrum Conditions
On Early Birds dates, the museum opens at 08.00 so that families with children who need a quieter environment can enjoy the Museum free of the hustle and bustle of the general public.
Find out more about Early Birds
The museum opens from 18.30–21.30 on Night Owls evenings, which are for those 16 years and over to have a relaxed environment to explore the Museum.
Find out more about Night Owls
SENsory Astronights is a relaxed, after-dark exploration of the Science Museum for children with special educational needs and disabilities. From science shows to camping in one of our iconic galleries, it will be a night that you and your child will never forget.
Find out more about SENsory Astronights
If you have any questions about these events, please email firstname.lastname@example.org.