To help you plan your visit, here you can find information about all our facilities and who to contact if you need to know more.
We have enhanced cleaning regimes throughout the museum and are paying particular attention to high-touch points such as lift buttons, handrails, braille labels, interactive and touch exhibits.
More information to ensure you have a safe visit to the Museum please visit our museum reopening FAQs.
Museum maps are located throughout the museum, along with digital displays that show times and details of events taking place throughout the day. You can download a map in advance on our Visit page.
Museum staff are on hand to offer assistance, and can also provide help with the lifts for groups of visitors.
To help plan your visit, further information can be obtained by calling the following numbers:
Enquiry line: +44 (0)33 0058 0058—(available 09.00–17.00 seven days a week)
Educational group visits: +44 (0)20 7942 4777—(available 09.30–17.00 Mondays to Fridays)
Minicom line: +44 (0)20 7942 4445—(available 09.30–17.00 Mondays to Fridays)
Please be aware that there is currently no step-free access to the mezzanine level in Making the Modern World. This is due to an ongoing technical fault and we are working hard to rectify the issue. We apologise for any inconvenience.
A small number of accessible parking spaces are available on Exhibition Road. Blue Badge holders may park in these spaces for four hours between 08.30 and 18.30. These spaces are controlled by the council rather than the museum and cannot be booked in advance.
For more information, please see the Royal Borough of Kensington and Chelsea’s website.
All lifts in the museum are accessible.
Toilets and baby changing
Accessible toilets are available on all levels of the museum and on all levels of the Wellcome Wing. Please refer to the museum map or ask a member of staff for positions.
There is a Changing Places Toilet on Level 0, between Energy Hall and Exploring Space. It is equipped with hoist, changing bench and centrally located toilet. The toilet is accessible with a RADAR key. If you have forgotten your key please ask a member of staff for access.
Accessible baby changing facilities are available in the following areas:
- Level -1: access via Lift D
- Level 0, next to the Exploring Space gallery
- Level 2, between Mathematics: The Winton Gallery and Information Age
Borrow a wheelchair
A limited number of wheelchairs are available. You can book a wheelchair in advance by calling 033 0058 0058. You can also borrow a wheelchair on the day by asking a member of staff at the Information Desk.
D/deaf and hard of hearing visitors
The majority of videos throughout the museum have subtitles.
British Sign Language events
Hearing loops are fitted at all ticket and information desks. They can also be found in the Hans Rausing Lecture Theatre on Level 0 and in the show space of Wonderlab: The Equinor Gallery on Level 3.
Hearing loops are incorporated into most audio exhibits. However, for your health and safety, exhibits with headphones (with built-in hearing loops) have been temporarily removed from the galleries.
British Sign Language, subtitles and transcripts
British Sign Language (BSL) interpretation is incorporated into selected films. It is also a primary communication method within the Exchange network zone of the Information Age gallery.
Many gallery-based films have subtitles, and some in Information Age and Medicine: The Wellcome Galleries have transcripts available digitally. You can download these where you see links.
Blind and partially sighted visitors
All lifts in the museum have audio announcements. The majority of lifts also have Braille labelling on the buttons.
Hand sanitising stations are located throughout the museum. Visitors who are blind or partially sighted can request their own personal hand sanitiser to use during their visit. Please speak to a member of staff upon arrival.
In the Information Age gallery tactile cane detector markers are incorporated into the floor to help highlight hazards.
Large print guides
For your health and safety, large print gallery books have been removed from galleries and replaced with digital versions.
These are available for: Information Age, Mathematics: The Winton Gallery, Medicine: The Wellcome Galleries and Science City 1550–1800: The Linbury Gallery.
Download from our website ahead of a visit or in galleries where you see the download information. The Science Museum offers free WiFi if you wish to download the texts during your visit.
For your health and safety, tactile maps are temporarily unavailable in the galleries.
Touch objects and Audio Eyes app
Touchable objects are located in three galleries: Information Age, Medicine: The Wellcome Galleries and Science City 1550–1800: The Linbury Gallery. They are accompanied by large print and Braille labels. For your health and safety, button access to audio descriptions is temporarily unavailable.
For Medicine: The Wellcome Galleries and Information Age, audio description can be accessed through the Audio Eyes app, free to download for iOS. It provides audio-only descriptions for key objects and tactile displays and enables you to roam freely through the gallery.
Accessible events for visitors who are blind or partially sighted
- Please note our audio-described tour of the Information Age gallery and VIscovery days are not currently running.
Information Age gallery
Seven touchable objects are located around the Information Age gallery, one in each zone. They are accompanied by large print and Braille labels. Tactile cane detector markers are incorporated into the floor to help highlight hazards.
Tactile maps are available at the entrances of the gallery. If you would like to be sent a copy of the tactile map and an accompanying audio description for the gallery in advance, please contact our enquiry line on 033 0058 0058.
Our Audio-Eyes app is available for free download for iOS. It provides audio-only descriptions of more than 60 exhibits, including key objects and tactile displays, and enables you to roam freely through the gallery.
Registered service animals and assistant dogs
Guide, assistant and companion animals are welcome at the museum, as long as they are working and kept with you at all times.
Where available, owners should bring the dog's Assistance Dogs (UK) identification book and animals should wear the appropriate tabards or harness.
Visitors on the Autism Spectrum
Due to our staggered entry times, we expect there may be small queues upon entry to the museum, but in the case of longer queues than anticipated, please do approach a member of staff who will be able to grant you priority entry. The museum tends to be quieter towards the end of the day so we’d recommend booking a free ticket for the afternoon.
To help familiarise yourself with the museum and galleries ahead of your visit, you can find a series of Gallery Introduction videos on our Learning page. You can also explore our museum collection online or view a 360 tour of our galleries.
Our multi-faith room, located on Level 2 next to our Information Age gallery, will also be open should you require a quiet space. Please ask a member for staff for more information during your visit.
PLEASE NOTE: Early Birds, NIght Owls and SENsory Astronights are not currently running.
On Early Birds dates, the museum opens at 08.00 so that families with children who need a quieter environment can enjoy the Museum free of the hustle and bustle of the general public.
Find out more about Early Birds
The museum opens from 18.30–21.30 on Night Owls evenings, which are for those 16 years and over to have a relaxed environment to explore the Museum.
Find out more about Night Owls
SENsory Astronights is a relaxed, after-dark exploration of the Science Museum for children with special educational needs and disabilities. From science shows to camping in one of our iconic galleries, it will be a night that you and your child will never forget.
Find out more about SENsory Astronights
If you have any questions about these events, please email firstname.lastname@example.org.
More useful information about the museum
We welcome and support visitors who choose to wear a Sunflower item as part of the Hidden Disabilities Sunflower scheme. Please note that we do not provide Sunflower items.
Find out more about the scheme on the Hidden Disabilities website.